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PullFlow

FAQs and troubleshooting

Common issues and their resolutions

1. Error during login: “Something went wrong with your GitHub installation.”

When it happens: This error appears during login, often due to an incorrect GitHub organization setup.

  • Resolution:
    1. Verify your GitHub organization is configured properly for PullFlow.
    2. Ensure PullFlow has access to the necessary repositories in your GitHub app settings.
    3. If your GitHub organization name has changed recently, contact support to sync the updates.

2. Issues with Slack notifications

When it happens: Notifications are delayed, missing, or not appearing in Slack as expected.

  • Resolution:
    1. Verify that you are signed in to both Slack and GitHub accounts in PullFlow.
    2. Visit the PullFlow profile page to sync your accounts and review notification preferences.
    3. Confirm notifications are enabled for the relevant repositories and channels in the notification management section.

3. Repository not showing up in PullFlow

When it happens: While connecting a GitHub repository, the desired repository is missing.

  • Resolution:
    1. Check your GitHub app settings to ensure that PullFlow has access to the repository. Restricted access during installation can cause this issue.
    2. Ensure the repository belongs to the GitHub organization configured in PullFlow.
    3. If your GitHub organization name has changed, contact support to sync the updates.

4. PullFlow integration stopped working

When it happens: Previously working integrations stop tagging users or sending notifications.

  • Resolution:
    1. Check whether your GitHub username has changed, as PullFlow requires a manual update for username changes.
    2. Verify that team configurations and roles in PullFlow are up to date.
    3. For assistance, contact support with details about your account and integration issues.

Contact support

If you’re unable to resolve your issue using the steps above, our support team is here to help.